Refund and Returns Policy

1. Returns Eligibility

• You have 14 days from the date of delivery to initiate a return.
• Items must be in original condition, unworn and unwashed, with all tags and packaging intact.

2. Restocking Fee

• A 10% restocking fee will be applied to returns initiated for reasons other than delivery errors or product defects.
• This restocking fee covers administrative and handling costs.

3. Free Return Shipping

• All return shipments are processed with free shipping, no matter the reason for the return.
• If the return is due to a delivery issue or an error on our part, the restocking fee will be waived and your return will be fully covered.

4. Refund Process

• Once the returned item is inspected and approved, your refund (minus any applicable restocking fee) will be issued to the original payment method.
• Please allow 5-7 business days for the refund to be processed, depending on your financial institution’s policies.

5. How to Initiate a Return

• To start a return, please email us at help@theascensioncollective.co with your order number and a brief explanation of the reason for return.
• We will provide a return authorization and instructions on how to proceed.

6. Exchanges

• We currently do not offer direct exchanges. If you wish to exchange an item, follow the return process, then place a new order for the desired product.

7. Questions or Concerns

• For any further inquiries or clarifications regarding our refund and returns policy, please reach out to us at help@theascensioncollective.co.

By purchasing from The Ascension Collective, you acknowledge and agree to the terms of this Refund & Returns Policy. We appreciate your understanding and strive to provide the best possible experience. If you have any concerns, don’t hesitate to contact us for assistance.